Shipping and Returns
- We offer free standard shipping on all orders.
- For international orders, shipping rates will be calculated at checkout based on the destination and the weight of the package.
- Estimated delivery times will vary based on the shipping method chosen and the location of the recipient. Fast shipping typically takes about 5-7 working days and standard shipping about 21 working days.
- We cannot be responsible for delays caused by weather, holidays, natural disasters, or other circumstances beyond our control.
- We are not responsible for lost or stolen packages, and we recommend selecting a shipping method with tracking and insurance.
Returns and Exchanges:
- If you are not satisfied with your purchase, you may return it for a full refund within 30 days of the original purchase date.
- Returns must be in their original condition and packaging, with all tags and documentation included.
- Custom or bespoke items are not eligible for returns or exchanges.
- To initiate a return or exchange, please contact us to request a return authorization number.
- We will process your return or exchange as soon as we receive the item back, and we will notify you via email once the process is complete.
- We are not responsible for return shipping costs, and we recommend using a shipping method with tracking and insurance.
- If you received a defective or incorrect item, please contact us as soon as possible so that we can resolve the issue.
Alma Jewelry Shop