Frequently Asked Questions: Your Guide to Shopping with Us
- Cut a thin strip of paper about 100 millimeters long (millimeter is more accurate).
- Fold the thin strip of paper around the finger at the base and close enough to your knuckle.
- Mark the area where the two ends of the paper strip meet.
TEMPERATURE IS IMPORTANT
MEASURE RING SIZE MORE THAN ONCE
CONSIDER THE RING TYPE
FINGERS ARE DIFFERENT
CONSIDER YOUR KNUCKLE’S SIZE
GO FOR THE LARGER SIZE
How to measure the wrist?
How long will it take for my order to be delivered to my doorstep?
The length of time it will take for your order to arrive at your doorstep will depend on several factors, including the shipping method you choose, the location of the recipient, and the availability of the items you have ordered. Some shipping options may be faster than others, and international shipments may take longer to arrive than domestic shipments. If you are concerned about the delivery time of your order, you can check the estimated delivery date provided by the online shop or contact us directly to inquire about the status of your order.
Can I return or exchange an item if it doesn't fit or I don't like it?
Yes, we offer return and exchange options for items that don't fit or that you are not satisfied with.
We understand that buying jewelry online can be challenging, and we want to make sure that you are happy with your purchase.
If you need to return or exchange an item, please contact us and we will be happy to assist you.
We here to help and will do everything we can to ensure that you are satisfied with your purchase.
Please note: Bespoke items are not eligible for refunds.
How do I care for my jewelry to keep it looking its best?
To care for your jewelry, store it in a cool, dry place, away from direct sunlight and moisture. Avoid wearing it while doing activities that could damage it, such as heavy lifting or swimming. Clean it regularly using a soft cloth and a mild, jewelry-safe cleaner.
Do you offer custom design services?
Yes, we absolutely offer custom design services! Our skilled craftsmen are experts at bringing your unique visions to life through the art of bespoke design.
We would love to work with you to create a one-of-a-kind piece of jewelry that is tailored specifically to your needs and preferences.
Whether you have a specific design in mind or just a general idea, we will work with you to bring your vision to life.
With custom design, the possibilities are endless and the result will be a piece of jewelry that is truly special and meaningful to you.
Contact us today to learn more about our custom design services and start creating your dream piece!
How do I know if a piece of jewelry is real gold, silver, or diamonds?
To determine whether a piece of jewelry is made of real gold, silver, or diamonds, you can look for hallmarks or stamps indicating the metal or stone quality. You can also have the jewelry appraised by a professional jeweler or gemologist.
Can I request a repair or resize for a piece of jewelry that I purchased from your shop?
Certainly! We would be happy to assist you with a repair or resize for your jewelry. However, we recommend that you try to address any issues with your jewelry at a local shop or jeweler in your area. This can often be a more convenient and cost-effective option, as it may be difficult or expensive to ship the jewelry back to us for repair. If you are unable to find a local shop that can help, please don't hesitate to reach out to us and we will do our best to assist you.
How do I track my order and when can I expect it to arrive?
We provide tracking information for orders, . The expected delivery date will depend on the shipping method chosen and the location of the recipient.
Estimated delivery times will vary based on the shipping method chosen and the location of the recipient. Fast shipping typically takes about 5-7 working days and standard shipping about 21 working days.
Do you offer gift wrapping and gift cards?
Yes, we offer gift wrapping and gift cards as an additional service for our customers. it wrapped in our signature packaging, which includes a gift box, ribbon, and note card. We can also include a personalized message on the note card if you wish. In addition, . please don't hesitate to contact us.
Please feel free to contact us with any questions you may have
Alma Jewelry Shop