Frequently Asked Questions: Your Guide to Shopping with Us

How do I know what size to order?
To determine your ring size, you can use a ring sizer or visit a jewelry store to have your finger measured. Alternatively, you can measure the inner diameter of a ring that already fits you and compare it to a size chart.
you can also : 
    • Cut a thin strip of paper about 100 millimeters long (millimeter is more accurate).
    • Fold the thin strip of paper around the finger at the base and close enough to your knuckle.
    • Mark the area where the two ends of the paper strip meet.
    Use the ruler to measure the length in millimeters to give you the circumference.

    Finger size changes often as a result of the temperature. Fingers get bigger in warm weather and shrink in cold weather. Measure your finger in warm temperatures at the end of the day, as the finger will be at its largest during this time. 

    The ring should fit snugly on your finger. It should slide smoothly when you ease it onto your finger, but it shouldn’t come off easily. That’s what makes a ring properly sized as it minimizes the risk of loss and it won’t put too much pressure on your fingers. Checking your size more than once will help you achieve this.
    Don’t think that measuring ring sizes several times is too extreme. Measuring repeatedly can help you get the right fit for the first time. It will also prevent you from spending unnecessary time, money, and energy to resize the ring. 

    Wide rings (about 6 millimeters or more) require a larger size for most people. This is because a wide band allows more space under the band for the finger than narrow rings do. Add an allowance of 0.25 to 0.5 size for rings with wider styles.
    For instance, if your ring size is 6 after measuring, make it 6.25 or 6.5 if you are going for the wider band. Furthermore, some rings are difficult to resize or are often impossible to size without a loss in the aesthetic. So it’s important to get the size right for those types of rings. 

    Generally speaking, one of your hands is slightly larger (about half a size) than the other. This hand is usually your dominant hand. To avoid any errors, it is important that you measure the left hand or whatever finger you plan to wear the ring on. 

    If the base of your finger is a lot smaller than your finger knuckle is and you’re using the virtual ruler, measure both the base of your finger and your knuckle, and select a size in between the two.
    That will help you choose a size that will allow the ring to slide over your knuckle but won’t be too large to be comfortably worn on the base of your finger.

    When two sizes seem to fit or if you get two different finger measurements, it’s advisable you go for the bigger measurement or consult a professional if you can. For best measurements, take your measurements in millimeters
    How to measure the wrist?
    Measuring your wrist  can help us match better our cuffs or bracelet to your wrist. 
    Here is what you need to do: You can use a piece of string and wrap it tight around your wrist, then put it down on a ruler and take the measurement. (please don’t add an extra when measuring)

    How long will it take for my order to be delivered to my doorstep?

    The length of time it will take for your order to arrive at your doorstep will depend on several factors, including the shipping method you choose, the location of the recipient, and the availability of the items you have ordered. Some shipping options may be faster than others, and international shipments may take longer to arrive than domestic shipments. If you are concerned about the delivery time of your order, you can check the estimated delivery date provided by the online shop or contact us directly to inquire about the status of your order.

    Can I return or exchange an item if it doesn't fit or I don't like it?
    Yes, we offer return and exchange options for items that don't fit or that you are not satisfied with.
    We understand that buying jewelry online can be challenging, and we want to make sure that you are happy with your purchase.
    If you need to return or exchange an item, please contact us and we will be happy to assist you.
    We here to help and will do everything we can to ensure that you are satisfied with your purchase.
    Please note: Bespoke items are not eligible for refunds.


    How do I care for my jewelry to keep it looking its best?
    To care for your jewelry, store it in a cool, dry place, away from direct sunlight and moisture. Avoid wearing it while doing activities that could damage it, such as heavy lifting or swimming. Clean it regularly using a soft cloth and a mild, jewelry-safe cleaner.


    Do you offer custom design services?
    Yes, we absolutely offer custom design services! Our skilled craftsmen are experts at bringing your unique visions to life through the art of bespoke design.
    We would love to work with you to create a one-of-a-kind piece of jewelry that is tailored specifically to your needs and preferences.
    Whether you have a specific design in mind or just a general idea, we will work with you to bring your vision to life.
    With custom design, the possibilities are endless and the result will be a piece of jewelry that is truly special and meaningful to you.
    Contact us today to learn more about our custom design services and start creating your dream piece!


    How do I know if a piece of jewelry is real gold, silver, or diamonds?

    To determine whether a piece of jewelry is made of real gold, silver, or diamonds, you can look for hallmarks or stamps indicating the metal or stone quality. You can also have the jewelry appraised by a professional jeweler or gemologist.

    Can I request a repair or resize for a piece of jewelry that I purchased from your shop?

    Certainly! We would be happy to assist you with a repair or resize for your jewelry. However, we recommend that you try to address any issues with your jewelry at a local shop or jeweler in your area. This can often be a more convenient and cost-effective option, as it may be difficult or expensive to ship the jewelry back to us for repair. If you are unable to find a local shop that can help, please don't hesitate to reach out to us and we will do our best to assist you.


    How do I track my order and when can I expect it to arrive?
    We provide tracking information for orders, . The expected delivery date will depend on the shipping method chosen and the location of the recipient. 

    Estimated delivery times will vary based on the shipping method chosen and the location of the recipient.  Fast shipping typically takes about 5-7 working days and standard shipping about 21 working days.


    Do you offer gift wrapping and gift cards?
    Yes, we offer gift wrapping and gift cards as an additional service for our customers.  it wrapped in our signature packaging, which includes a gift box, ribbon, and note card. We can also include a personalized message on the note card if you wish. In addition, . please don't hesitate to contact us.

      Please feel free to contact us with any questions you may have

      Alma Jewelry Shop